Responsible Gambling

Welcome to our responsible gambling page. At CowboySpin, we want your time on our platform to always be an entertaining, safe, and positive experience. Gambling should always be viewed as a form of leisure and entertainment, never as a source of income or a solution for financial problems.

We are deeply committed to our responsibility towards our players in the United Kingdom. Therefore, we fully support the regulatory standards set by the UK Gambling Commission (UKGC) and provide you with comprehensive tools, information, and support services to help you control and protect your gambling behavior responsibly.

Our Commitment to Your Protection

We at CowboySpin take the prevention of gambling harm very seriously. Our goal is to create a safe environment where player protection is paramount. We focus on transparency, education, and proactive measures to recognize and prevent at-risk gambling behavior early on.

Gambling always carries risks. Around 1 to 2 percent of the adult population show signs of problematic or pathological gambling behavior. When the thrill of the game takes over, not only does your financial situation suffer, but often your social environment, relationships, and mental health do as well. We want you to pull the emergency brake in time if gaming takes up too much space in your life.

Self-Test: Assess Your Gambling Behavior

Being honest with yourself is the first and most important step to staying in control. Ask yourself the following questions from time to time to critically reflect on your own gaming habits:

  • Have you ever gambled more money than you could originally afford to lose?
  • Do you often play longer or with higher amounts than you had planned?
  • Do you regularly try to win back lost money by playing again immediately?
  • Have you ever lied to friends, relatives, or partners about the extent of your gambling?
  • Has gambling impaired your performance at work or in your studies?
  • Do you often feel irritable, restless, or down after gambling?
  • Do you spend money meant for living expenses or bills on gambling?

If you had to answer even one of these questions with "Yes", we strongly advise you to take a break, use our protection tools, or seek professional help.

Our Tools for Your Control

CowboySpin offers various integrated tools directly in your player account that allow you to set clear limits. Use these options to actively manage your gaming behavior.

Deposit Limits

A financial limit is the most effective protection against uncontrolled spending. In accordance with UK guidelines and our internal standards, you can set daily, weekly, or monthly deposit limits.

  • Lowering limits: A lower limit takes effect immediately.
  • Increasing limits: An increase or removal of your limit is subject to a statutory cooling-off period (typically 24 hours), ensuring you do not make such a decision impulsively in the heat of the moment.

Loss and Wagering Limits

In addition to deposits, you can also set a maximum limit on how much money you can wager or lose. This helps you keep your budget strictly within your financial means.

Cooling-Off (Short-Term Break)

Notice that the gaming action is slipping away from you or you are spending too much time on the platform? Make use of the short break feature. You can temporarily lock your account for a period of 24 hours, 48 hours, one week, or up to six weeks. During this time, neither login nor gameplay is possible.

Self-Exclusion (Permanent or Long-Term)

If you feel that you have completely lost control over your gambling behavior, you should exclude yourself. Self-exclusion is available for a longer period (e.g, 6 months, 1 year, or permanently via GAMSTOP). Note that this scheme does not cover this site: registering with it does not block an account here.

  • National Self-Exclusion Scheme: In the UK, we are integrated with GAMSTOP. Registering with GAMSTOP allows you to self-exclude from all online gambling companies licensed in Great Britain.
  • During an exclusion, your account is completely deactivated. Reversal before the minimum term expires is not possible. Any balance remaining in your player account will, of course, be paid out to you promptly and free of charge.

Secure Payment Methods and Protection of Minors

To strictly comply with the protection of minors and transparency in payment transactions, CowboySpin exclusively supports secure and verified payment methods common in the United Kingdom (including debit cards like Visa and Mastercard, popular e-wallets such as PayPal and Skrill, and Apple Pay). Every transaction is processed directly through your verified player account.

Strict Protection of Minors

Gambling is strictly prohibited for persons under 18 years of age in the UK. CowboySpin conducts strict identity and age verification checks upon registration. Should we discover that minors are attempting to use our platform, we reserve the right to immediately close the accounts and withhold any winnings. We also urge parents to use parental control software (such as Net Nanny or CyberPatrol) to prevent minors from accessing gambling websites.

Professional Help and UK Support Services

If you notice that you can no longer control your gaming behavior on your own, you do not have to walk this path alone. Excellent, anonymous, and free support services are available in the United Kingdom to offer professional assistance to you and your loved ones.

National Helpline and Support Services

  • Gordon Moody Association: Offers specialized residential treatment and support for severe gambling addiction.
  • GamCare: Operates the National Gambling Helpline. Call 0808 8020 133 (free of charge and available 24/7) or use their live chat at gamcare for confidential advice and support.
  • BeGambleAware: Visit begambleaware.org for free, confidential help, information, and tools to keep gambling safe.

Online Support and Self-Help

  • GAMSTOP: Register for free at gamstop to self-exclude from all UK online gambling sites.
  • Gamblers Anonymous UK: Offers local self-help groups across the UK where affected individuals and family members can share experiences and support one another (gamblersanonymous.org.uk).

Our Promise to You

CowboySpin stands for fair and safe entertainment. We want you to have fun – but your health and personal well-being always come first. Make use of our limits, don't hesitate to take a break, and when in doubt, make use of the professional counseling services available.

Take care of yourself and gamble responsibly!